Terms and Conditions

(Please read Hein Ventures’ terms and conditions carefully as registering to bid in our auction declares acceptance of our terms and conditions)

Buyers must satisfy themselves as to the conditions, identifications and any authenticity prior to placing any bids on an item(s). Buyers shall not make objections after the sale. Hein Ventures and/or the owner of the goods will try to list items as accurately as possible, and are NOT responsible for errors in descriptions or conditions. You agree not to hold Hein Ventures and its employees responsible for any errors or omissions regarding the lot(s) being sold. 

You have the right and responsibility to inspect the item(s) yourself or to have a third-party representative inspect the item(s) for you. Hein Ventures will do its best to accommodate inspections of items. By bidding on an item you have agreed to accept that item in it’s present condition whether descriptions are accurate or not.

All purchases are AS IS, WHERE IS. No warranties or guarantees are applicable to any purchases. Hein Ventures does not accept returns or refunds. 

Bidding & Purchasing

Bidding premiums (BP) are applied to each lot purchased on the online auction. Items sold on I–Collector and Live Auction World are subject to a 18% BP. Payment by e-transfer or cash will receive a 3% discount on the BP. Federal GST and corresponding Provincial Sales Tax will apply to all purchases where applicable. When registering for our online auctions you are making firm commitments to purchase the item(s) you bid on and are entering into a legal and binding contract.

By registering to bid you acknowledge that the Internet may be an unreliable and error prone network, and Hein Ventures will not guarantee that bids placed online will always be transmitted on time. We have no desire to miss your bid. In case of a bidding dispute the decision by Hein Ventures and its employees will be final. You acknowledge that our online auction service is conducted using hardware and software that may malfunction, and Hein Ventures does not guarantee uninterrupted service. 

By Bidding, you agree that all sales are final. Upon Purchasing an item, that item immediately becomes your responsibility (whether you have paid for that item or not). You agree that Hein Ventures and its employees are not responsible for lost, stolen or damaged items once they have left our care. Hein Ventures will not reimburse or discount items for any type of loss. You assume the risk and responsibility for your items once purchased. 

Shipping, Pickup & Delivery

In the event of shipping, Hein Ventures Inc will make every effort to ensure that your item is handled and shipped with care. However, once shipped we are not responsible for damages or loss during the shipping process. Please see our shipping page for more information on shipping costs and process. 

Purchases left unclaimed 10 days from the sale date will have a $5/day storage fee + a relisting fee of 30% of sale price. If the storage and relisting fees become equal to or greater than the sold price, the item will be assumed forfeit. Hein Ventures Inc. now owns the item and can resell it. It is up to the purchaser to make arrangements for pick up or delivery of their items. Hein Ventures Inc. will not send reminders or make repeated attempts to contact you.

Payment Methods – Credit Card (Visa, Mastercard), E-transfers, Cash, Certified Cheques 

Items will not be released/ retrieved until full payment is received. No exceptions.  

Buyers Premiums & Fees:

All online auction purchases are subject to a 18% buyers premium + 5% GST

Hein Ventures Inc. accepts the following methods of payment: Visa, Mastercard, cash and e-transfer.

Payment by e-transfer or cash will receive a 3% discount on the buyers premium.

Items unclaimed 10 days from sale date have a $5/day storage and 30% restocking fee charged. If the storage and restocking fees are equal to the sold price, the item is forfeit. The item will then be the property of Hein Ventures Inc. and can be resold.

– Free customer pickup (9:00am – 5pm) on day following sale. Contact Hein Ventures to pick up at another time. We also offer delivery in the Grande Prairie, Alberta area.  See Shipping Policy for shipping and local delivery options.

Please contact us if you have further questions.